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Well after telling me I could only have a like for like replacement hub my new hub turned up this morning, a hub 4 the saying the left hand doesn't know what the right is doing springs to mind? That said i'm expecting a charge on my bill even though I rejected the offer of a charge.
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They do record all phonecalls. I used this to my advantage to get my credit. If you get charged, phone up and demand they listen to the transcript. Speak to a manager ideally. Don't ask for a copy of it (they can and will charge you). You won't need to as once it confirms you are in the right they will sort it out. Bunch of muppets.
Croft 2005, Cadwell 2006, Cadwell 2007